Refund Policy for Brands Full Circle

Last updated: 5/2/23

At Brands Full Circle, we strive to ensure customer satisfaction. Please read our Refund Policy carefully to understand the circumstances under which refunds may be granted. By using our website and services, you agree to the terms outlined in this Refund Policy.

1. No Refunds on Service-Created Items

Please note that we do not offer refunds on items created through our services. These items are custom-made and tailored to your specific requirements. As such, they cannot be resold or restocked. We encourage you to review your order details carefully before placing an order for service-created items.

2. Refunds on First Time Supplement Purchases

We offer a 100% refund for first-time purchases of individual supplement products from our website. This refund policy is applicable only to customers who have never purchased the specific supplement product before. To be eligible for a refund, please adhere to the following conditions:

a. The refund request must be made within 30 days of the purchase date.

b. You must provide proof of purchase, such as an order number or a copy of the receipt.

c. The product must be unopened and in its original packaging.

3. Refund Process

To request a refund, please contact us at [email protected] with your refund request, including the relevant order information and the reason for the refund request. We will review your request and notify you of the approval or rejection of your refund.

If your refund is approved, we will process it, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

4. Shipping Costs

You will be responsible for paying the shipping costs associated with returning the product(s) for a refund. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exceptions

In certain cases, such as if you receive a defective or damaged product, we may choose to offer a refund, exchange, or store credit at our discretion. Please contact us at [email protected] with a detailed description of the issue, along with any relevant images or documentation, to initiate a claim.

We reserve the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review this Refund Policy periodically to stay informed about our refund practices. Your continued use of our website and services constitutes your acceptance of any changes to this Refund Policy.